Refund & Returns Policy

1. Overview

At Digit Chain, your satisfaction is our priority. We operate both online and through our physical store located in Casablanca, Morocco. This policy outlines the terms and conditions governing returns, exchanges, and refunds for purchases made through our e-commerce platform.

By placing an order with us, you agree to the terms described below.

2. Our Details

Store NameDigit Chain
Physical StoreCasablanca, 16200, Morocco
Emailcontact@digit-chain.com

3. Return Eligibility

You may request a return or exchange under the following conditions:

  • The item was purchased directly from digit-chain.com or our physical store.
  • The request is made within 14 days of the delivery date.
  • The product is in its original, unused condition with all tags, packaging, and accessories intact.
  • You provide a valid proof of purchase (order confirmation email, receipt, or invoice).

Items That Cannot Be Returned

The following are non-returnable and non-refundable:

  • Products that have been used, damaged, or altered after delivery.
  • Items missing original packaging, tags, or accessories.
  • Gift cards and promotional vouchers.
  • Personalized or custom-made products.
  • Software, digital downloads, or activation keys once delivered.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

4. How to Initiate a Return

Step 1 : Contact Us

Send a return request to contact@digit-chain.com with the following information:

  • Your full name and order number
  • The product name(s) you wish to return
  • The reason for the return
  • Photos of the product (if damaged or defective)

Step 2 : Await Confirmation

Our team will review your request and respond within 2 business days with a return authorization and shipping instructions. Do not send items back without prior authorization.

Step 3 : Ship the Item

  • Pack the item securely in its original packaging.
  • Include a copy of your order confirmation or invoice inside the package.
  • Ship the item to our physical store address listed above.

Note: Return shipping costs are the responsibility of the customer, except in cases where the item is defective or we shipped the wrong product.

5. Refund Process

Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.

Approved Refunds

  • Refunds will be processed to your original payment method within 7–14 business days.
  • You will receive a confirmation email once the refund has been issued.

Partial Refunds

A partial refund may be granted in the following cases:

  • The item shows signs of use or handling beyond what is necessary to inspect it.
  • The item is returned with missing packaging, tags, or accessories.
  • The return request was made after the 14-day window but within 30 days (at our discretion).

Non-Refundable Charges

  • Original shipping fees are non-refundable unless the return is due to our error.
  • Transaction or payment processing fees charged by third-party providers are non-refundable.

6. Exchanges

If you would like to exchange a product for a different size, color, or model:

  • Follow the same return process outlined in Section 4.
  • Clearly state the item you would like instead.
  • Exchanges are subject to product availability.
  • If the replacement item is of a different value, we will charge or refund the difference accordingly.

7. Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described:

  • Contact us within 48 hours of delivery at contact@digit-chain.com.
  • Include your order number and clear photos of the damage or defect.
  • We will arrange a free return pickup or provide a prepaid shipping label.
  • You may choose between a full refund or a replacement, at your discretion.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your bank or credit card statement again.
  2. Contact your bank or payment provider processing times may vary.
  3. If the issue persists, reach out to us at contact@digit-chain.com and we will investigate immediately.

9. Sale Items

Items purchased during sales or promotional events are eligible for returns under the same conditions stated in this policy, unless explicitly marked as “Final Sale” at the time of purchase.

10. Consumer Rights

This policy does not affect your statutory rights under applicable Moroccan consumer protection laws. If any provision of this policy conflicts with mandatory legal requirements, the legal requirement shall prevail.

11. Policy Changes

Digit Chain reserves the right to update or modify this Refund & Returns Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

For any questions or concerns regarding returns and refunds, please reach out:

Emailcontact@digit-chain.com

Our customer service team is available Monday – Saturday, 9:00 AM – 6:00 PM (GMT+1).

Thank you for shopping with Digit Chain. We appreciate your trust and are committed to ensuring a smooth and fair experience.

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